You must be the registered owner of a supported Overwatch Systems Boston Operations product with an active Maintenance and Support Agreement. Support is available Monday through Friday, 8:30am to 5:30pm EST. Most requests are responded to on the same business day.

When reporting an issue or question, it is important you provide as much of the following information as possible:

• Product Name
• Software Version Number
• Order Id, PO Number or Overwatch/Paragon Invoice Number.
• Provide one line summary and detailed description of the issue. Include sample code and detailed steps to recreate the problem when appropriate.
• If the problem appears to be a defect, provide the entire above, plus copies of error messages, indications, expected results and actual results etc.
• If you need a license, we need specific information from you. Please review Required License Information

For general product information, please contact Boston Operations Sales at (800) 671-9890 (*US/Canada only) or (781) 937-9800 (outside US/Canada).

Email: eltsupport@overwatch.com
Telephone: (781) 937-9800 or (800) 937-4544 (*US/Canada Only)

Paragon's ELT/Series now supports the FLEXlm license manager. For information regarding FLEXlm please visit: FLEXlm License Support